All orders are processed and shipped from West Midlands or Northampton, UK and we aim to dispatch your order(s) within 1-3 business days. Orders should arrive within 7-14 days after shipping. Due to COVID-19, additional delay in shipping is expected.
Our freight partners are experiencing significant delivery delays due to limited flights, hygiene and social distancing requirements in their network and an increase in parcel volumes as more people shop online. As a result, delivery times have an additional 7-15 business days (depending on location) added to the standard delivery times.
If you are outside of United Kingdom you may be susceptible to customs fees. Custom fees are vary depending on the country and will be charged upon reaching the destination country.
You as the customer, are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs.
The grand total of your order as displayed on the checkout does not include any additional duties required. The carrier, prior to delivery, will inform you of any additional duties if required. Please research your countries laws to determine how much you will pay.
If you refuse to pay the fees and the order is shipped back to Royal Essence, a shipping and handling fee will be deducted from your refund.
NOTE: Orders placed on Friday, Saturday and Sunday will not be processed until Monday.
*Any incorrect information within your order will delay processing time
** Once your order has been placed, unfortunately, you can’t make any changes once you’ve completed the checkout process, since we send your order information directly to our warehouse system for a speedy delivery. If you wish to replace or exchange your items, please refer to our Returns & Exchanges Policy Page
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