Express Post delivery is not available to the UK.
All orders are typically processed within 1-3 business days from our warehouse in Adelaide, South Australia, but may exceed this time during our busier seasons. Your delivery should arrive between 7-14 business days depending on your location.
All taxes, duties, and customs fees are the responsibility of the recipient of the package. The customs office might require an ID number such as Personal Customs Clearance ID or Unique Tax ID number to release a shipment. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.
Note: Orders placed on Fridays, Saturday and Sunday will not be processes until Monday.
*Any incorrect information within your order will delay processing time
**To ensure efficient processing and delivery, it is possible that we might combine orders that were placed days apart by the same customer that is going to the same shipping address.
*** Once your order has been placed, unfortunately, you can’t make any changes once you’ve completed the checkout process, since we send your order information directly to our warehouse system for a speedy delivery. If you wish to replace or exchange your items, please refer to our Returns & Exchanges Policy Page
UK Customs Duty
If you are from the UK
- You may need to pay Customs Duty on orders that exceed £135
- You will need to pay VAT on orders over £15. These are payable to UK customs upon entry into the UK
For more information, please refer to the UK customs website.
For International Orders ( Outside Australia )
All order are shipped from our Adelaide, Australia warehouse, if you are outside of Australia you may be susceptible to customs fees. Custom fees are vary depending on the country and will be charged upon reaching the destination country.
You as the customer, are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs.
The grand total of your order as displayed on the checkout does not include any additional duties required. The carrier, prior to delivery, will inform you of any additional duties if required. Please research your countries laws to determine how much you will pay.
If you refuse to pay the fees and the order is shipped back to Royal Essence, a shipping and handling fee will be deducted from your refund.